Metal Bookmark

Certifications

FAQ

Q1: Are you a factory or a trading company ?
A1: We are a professional manufacturer specializing in metal and plastic crafts with over 20 years of production experience. We offer a wide range of customized products to meet your diverse requirements. Factory visits are warmly welcomed at any time.

Q2: Can you customize products according to my requirements ?
A2: Yes, we provide professional customized design services. Simply share your design ideas, specifications or reference pictures with us, and our team will produce draft artwork for your confirmation. We offer free design support and professional technical guidance to turn your concepts into finished products.

Q3: I intend to cooperate with your company. Can I get samples first ?
A3: It’s our great honor to establish cooperation with you. Sample provision is available. We can send you physical samples for your reference to check our product quality and craftsmanship.

Q4: What is your sample lead time and mass production delivery time ?
A4: Generally, the sample production cycle is 3 to 8 working days, and the mass production lead time is 7 to 15 working days. The exact time depends on your product specifications and order quantity. Our sales team will confirm the detailed schedule in advance and arrange the production with the fastest delivery timeline for you.

Q5: What should I do if I receive missing or defective goods ?
A5: Please contact our customer service team as soon as possible after you find missing or defective items. We will conduct a prompt investigation and provide you with a reasonable and satisfactory solution in the shortest time.

Q6: What is your quality inspection standard and process ?
A6: Quality is our top priority. We implement strict multi-round quality control inspections before shipment. Our professional QC team conducts full checks on product craftsmanship, appearance and performance. In addition, our sales staff will conduct secondary inspections in the packaging workshop. All defective products will be reworked or remade strictly to ensure only qualified goods are delivered to customers.